There are some really
good laptops on the market, however I would stay away from
Extreme Notebooks. When my son went to Iraq, I bought an
Extreme Notebook. When it came, I was excited and sent it
too him. Right from the start it began locking up, so I
tried to contact the support staff at Extreme Notebooks. I
soon found out that they are BIG on sales but not too helpful
with service or support. I asked if I could send it in for
warranty when he got back serving our country in Iraq and they
said it would then be out of warranty. We didn't have a
choice because the Army had him pack up all his stuff that isn't
need each day and we didn't get it from the Army till he was
home for two months. NOT TOO SUPPORTIVE!
I then sent it to
Extreme Notebooks and they charged me over $700.00 for a new
video card and CD ROM When I got it back, guess
what? It began locking up again so I sent it back too them
and after having it for almost two weeks they sent it back and
yep, it began locking up again. At this point I had to
make a lot of noise to get it fixed so they replace almost
everything and it then worked. 6 months later the screen
quit so I sent it in again and they wanted $900.00 to fix it.
I asked if they didn't have a used or cheaper one and they did
so I asked them to install it $465.00. Two more weeks go
by and I had to finally call and they said it was shipped on
October 3rd and gave me a tracking number from FedEx.
After another week, FedEx said they never got into their system.
Once again I called Extreme Notebooks and they said I had to
wait till the end of the month so FedEx can track it down.
I asked how much did they put on the laptop for insurance and
they said $1,4000.00 not the $3,300.00 I paid. I was
told finally at the end of October that the laptop was lost.
I said at this point all I want is my money back and move on.
Last Friday the 1st of November I got a new laptop from Extreme
Notebooks and guess what? No Power Cord, No Software
Key and yep you guessed it, it locked up so I sent it back and
said I only want my money!!
I then sent them an
email stating that I would post this warning on my web site so
others do NOT fall into their trap. As a side note,
I have since bought an Alienware gaming computer and it does NOT
lock up and worked right out of the box.
Still waiting for some
type of refund but may have to use small claims or the
California Attorney Generals office along with the better
business bureau. They are NOT responding and I am
out over $3,000.00 and NO PRODUCT!
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